There is a quality of the product and the quality of servicing the product.
If there is a problem with software the best way is to report the bug using a dedicated channel (/aoe2-de-bugs), and co-op with technical support. As u may have read 'we need more information about the experience of anyone encountering the problem' (/support/aoe2/aoe2-issues/)
[Still - thumbs up for all of you that wanna help by solving/testing/investigating]
...That being said, after a couple of days of technical 'co-op' we do expect something more than 'issue is currently being tracked..sorry for the inconvenience', and if nothing more happens we're starting to believe that product support is just faking their moves.
I would like to read more how do you guys perceive the quality of support/problem solving for aoe2de
If there is a problem with software the best way is to report the bug using a dedicated channel (/aoe2-de-bugs), and co-op with technical support. As u may have read 'we need more information about the experience of anyone encountering the problem' (/support/aoe2/aoe2-issues/)
[Still - thumbs up for all of you that wanna help by solving/testing/investigating]
...That being said, after a couple of days of technical 'co-op' we do expect something more than 'issue is currently being tracked..sorry for the inconvenience', and if nothing more happens we're starting to believe that product support is just faking their moves.
I would like to read more how do you guys perceive the quality of support/problem solving for aoe2de